1. Acceptance of the Terms
Access to and use of the Mexican Xperiences website implies full acceptance of these Terms and Conditions of Use. If the user does not agree with them, they must refrain from using this website and the services offered.
2. Purpose of the Website
The purpose of this website is to provide information about tourist, executive, and private transportation services, as well as to facilitate online reservations and direct contact with the customer service team.
Mexican Xperiences reserves the right to modify, suspend, or update information, services, prices, or conditions without prior notice.
3. Use of the Website
The user agrees to make appropriate, responsible, and lawful use of the website and the services provided.
The following actions are strictly prohibited:
Using the website for fraudulent or unlawful purposes.
Introducing or spreading computer viruses, malicious software, or any element that may damage the system.
Making false reservations or providing incorrect information.
4. Reservations and Payments
All reservations must be made through the website, WhatsApp, or the official email of Mexican Xperiences.
Payments are accepted exclusively via credit or debit card through authorized payment methods.
The customer is responsible for providing truthful and complete information when making a reservation.
By completing the payment, the customer agrees to the applicable Cancellation Policies published on the website.
5. Company Liability
Mexican Xperiences is committed to providing a safe, punctual, and high-quality service. However, it shall not be held responsible for:
Delays caused by external factors such as traffic, weather conditions, road closures, or airline delays.
Loss or damage of personal items left inside the vehicles.
Technical failures or temporary interruptions in the operation of the website.
In the event of service cancellation due to causes attributable to the company, the customer will be offered a free rescheduling or a full refund.
6. Service Modifications
The company may modify schedules, rates, or operational conditions when necessary, ensuring timely notification to the customer through the registered contact methods.
7. Intellectual Property
All content on the website (texts, logos, photographs, videos, graphic design, icons, software, etc.) is the property of Mexican Xperiences or their respective owners and is protected by Mexican and international copyright laws.
Total or partial reproduction without written authorization is strictly prohibited.
8. Personal Data Protection
The personal information provided by users will be processed in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).
Please refer to our Privacy Notice to learn how we protect and use your information.
9. Jurisdiction and Applicable Law
These Terms and Conditions are governed by the laws of the United Mexican States.
Any dispute arising from their interpretation or enforcement shall be submitted to the competent courts of Baja California Sur or Quintana Roo, depending on where the service was contracted, with the parties expressly waiving any other jurisdiction that may apply.
10. Contact
For any clarification, questions, or comments regarding these Terms and Conditions, you may contact us at:
+52 984 217 24 52 – Customer Service, Baja California Sur
+52 999 119 19 05 – Customer Service, Quintana Roo